Case Study
Case Study: Healthgrades Leverages Medchat’s AI Technology to Increase Operational Efficiency and User Experience
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice. Optimizing the user experience is a never-ending journey and one that drives constant enhancements to healthgrades.com.
Healthgrades sought to automate the online appointment request and routing process on our advertising partners’ sponsored physician profiles. Ultimately, we selected Medchat, a fully customizable, AI-powered communication and workflow automation solution.
Learn how we overhauled the online appointment request process on healthgrades.com to support real-time interaction and routing.