May 27, 2020



Healthcare Consumer Confidence on the Rise Study Finds

By Healthgrades Staff

Patient confidence in visiting healthcare providers is at the highest levels since the onset of COVID-19, according to a new study conducted by Healthgrades, in partnership with Infosurv. The COVID-19 Patient Confidence Study, a weekly measure of consumer attitudes and behavior, aligns with significant increases in physician search activity on

The findings include:

  • 72% of patients have reported that they are not delaying a doctor visit to discuss a condition. In addition, in May the majority of patients (52%) expect to go to a healthcare provider in the next two months or sooner, while as of April 30 only 37% expected to go in the next two months.
  • 86% of consumers are comfortable visiting healthcare providers, over twice the confidence of visiting a restaurant (40%) or the 36% comfortable attending a public gathering such as a rock concert or sports event.
  • Physician search has significantly increased across the country from late March. For example, in Nevada, there was an increase of 129%; in Texas, there was an increase of 111%; and in New York an increase of 114%.

Read the press release.