White Paper

2020 Patient Sentiment Report

The 2020 Patient Sentiment Report — published by Healthgrades and the Medical Group Management Association (MGMA) — offers providers and health systems new insights into how patients experience healthcare and the factors that most strongly influence consumers’ perceptions of care quality. This research also captures overall trends in physician ratings—including differences in the context of gender—along with a detailed analysis of the themes present in open-comment feedback.

An analysis of 2.4 million text comments on healthgrades.com revealed that while individual care experience varies across patients, 95% of patient reviews touched on at least one of six themes. Making small improvements in these areas can make a huge difference for your practice and your patients.

Read the full report to discover how learning what matters most to patients can boost positive online reviews.

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